When you hear the word "listening", what's the first thing that comes in your mind? If you think about it, everybody knows how to listen. Most people think that listening is an automatic response that we do when we hear noise, this probably the reason why so many people are poor listeners because we do it without thinking. In the business side, listening skills are really important to be successful in your career you wish to pursue, it is also good for organization effectiveness and worker satisfaction. These could be proven because numerous studies and experts say that good listeners advance faster in the organization they work for. In addition, according to the Conference Board of Canada, listening is a desirable employee and management skill.
Listening is not just hearing what the speaker says, also being able to pay full attention, repeat back what the speaker has said and to understand the message you receive. Sometimes, we keep asking the speaker to repeat the message, because we may be distracted by something, working on things while trying to listen or the message is not clear for us to understand.
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